SERVICE QUALITY GUARANTEED At Italy’s Best Limo, we put our customers first. We value the confidence you put in us for your vacation arrangements, and we commit to put our years of tourism experience to work for you – always striving to surpass your expectations. If the service we provide does not meet your expectations, we will do everything we can to repair and resolve the issues that may arise.

WE PROMISE, YOU WILL HAVE THE BEST EXPERIENCE Each vehicle in our fleet undergoes frequent maintenance, cleaning, and general upkeep to ensure that it meets the highest standard for our clients. Our chauffeurs are always in uniform, courteous and professional, using their extensive experience in various destinations to ensure your transport goes smoothly.

ON-TIME RETURN TO YOUR SHIP GUARANTEED In nearly 20 years of business, we have never had a client miss their ship. In the highly unlikely event that this occurs, we guarantee to arrange and cover all costs associated with the client’s accommodations, meals and transportation to the next port of call. 

After collecting your baggage and clearing customs at the airport, make your way to the information desk of the flight terminal where you will meet your driver. He will be holding a sign with your name. From the time your flight touches down to when you physically meet your driver usually takes approximately 45 minutes. Thus your driver arrives to wait for you in your terminal 45 minutes after your flight is scheduled to land. In the event that you arrive to the meeting point early, please wait or give us a call. Conversely, if you expect to arrive to the meeting point later than 45 minutes after your flight due to extra time at the baggage claim or other delays, please notify us by calling one of the following numbers, +39 339 108 2339, +39 339 101 8433 or +39 392 905 0435, or ask a customs police officer to allow you to temporarily exit to let your driver know you are running late. Please be advised that your driver is not allowed in the baggage claim area so must await you outside the exit. If you miss your flight or experience a significant delay, please contact us at the numbers provided above. If you do not advise us of a delay, your driver will not wait more than one hour after the landing of your flight. Any time after 1 hour may incur additional charges. In the event you do not notify us of a missed or cancelled flight, you will be charged for the full amount of the services you booked with Italy’s Best Limo.

MEETING INSTRUCTIONS
If you have booked a shore excursion with Italy’s Best Limo, your driver will await you at the gangway of your ship, right where you disembark. He will be holding a sign with your name. If you disembark earlier than the agreed-upon time and do not see your driver, do not panic! Give us a call at one of the following numbers and we will advise your driver that you have arrived early: +39 339 108 2339, +39 339 101 8433 or +39 392 905 0435.

INCLUSIONS AND EXCLUSIONS
Our rates for shore excursion tours include a private car or van and professional English-speaking driver that will provide commentary from the vehicle, but will not accompany you inside visited sites. Here we would like to clarify the differences between a driver guide and a tour guide. It is to your advantage when booking a private tour to be sure to understand these differences and know in advance what you are paying for.

A tour guide has a license, usually issued by the state / country, and has attended school to learn about the various sites where they conduct tours. They are granted special permission to enter historical sites with you and educate you about them. Naturally, their services cost more.

A driver guide is not licensed, has not attended "guide" school, and thus is not permitted inside historical sites as a guide. As a result, driver guide services are less expensive than those of a tour guide. Many drivers are just as well-versed as the guides in the history of the various sites and areas where they may take you. The difference is that they can only provide commentary from the vehicle so you are on your own once you enter the sites.

Rates do not include any admission fees, food, drinks or gratuities unless stated otherwise.

A strict dress code is enforced at religious sites so please make sure shoulders and knees are covered during your visit. If you have booked a tour of the Vatican Museums with a guide, please be advised that your fast-track tickets do not ensure that you will avoid all lines, they simply shorten your waiting times. We always do everything we can to shorten waiting times for clients.

GENERAL TERMS AND CONDITIONS

Prices are listed in Euros

NOT INCLUDED IN RATES

➢ Food and drinks unless otherwise specified

➢ Entrance fees to museums or other sites

➢ Gratuities

➢ Anything not specifically mentioned as included

A booked service is considered confirmed upon receipt of valid credit card details. This credit card information is used solely to secure your reservation and will not be charged. The card will only be charged in the event of a no-show. The amount of the no-show charge will be equal to the total cost of the booked service. Please return our credit card authorization form via email or fax to +39 069 337 4136 to confirm your booking.

WEBSITE GENERAL POLICY

The term ‘Italy’s Best Limo’ or ‘us’ or ‘we’ refers to the owner of the website, Italy’s Best- Italy Exclusively Yours whose registered office is Piazza A. Zamorani 15 00157 Rome. Our company registration number (P.IVA/CF) is 06094241004. The term ‘you’ refers to the user or viewer of our website. This website contains material belonging to us. This material includes site layout, drawings, graphics and text. Any reproduction, even partial, of one or more components of this site is prohibited without express prior consent granted by Italy Exclusively Yours.

PRIVACY POLICY

Italy’s Best Limo ensures the protection of your privacy. We may collect the following personal information:

➢ Name

➢ Contact information including email address

➢ Other information relevant for customer questionnaires and/or offers

Any information requested and/or collected is used solely to improve the products and services offered. We maintain all information we collect on a secure internal server. We may send periodic e-mails to the email address provided by the customer to promote new products, special offers or other types of information relevant to our business. Our website may contain links to external sites. We have no control over external sites and therefore cannot be held responsible for the information you provide to these websites. We are also not responsible for the policy of protection and privacy of this website.

The content of this website belongs to the tour operator Italy Exclusively Yours. All rights are reserved. You may download a limited portion of the site content for personal use but never for commercial purposes.

DISCLOSURE

Italysbestlimo.com does not store customer credit card information and details are securely encrypted during transmission. User information will not be disclosed to any third party without the user's consent except 1) as required by law or legal proceedings or 2) in order to establish our legal rights.

SECURITY

Your information is treated as confidential and, although it may be disclosed to third parties that provide services to Italy’s Best Limo, the use of such information will be limited to their duties towards us. Users should note that by nature, the internet cannot guarantee 100% privacy and security.

STATISTICAL DATA COLLECTION

Anonymous data may be collected for statistical analysis, meaning no individual person can be identified using this data.

FAIR USE OF NON PERSONAL DATA

Information provided to us by end users, which is not deemed to be personal, will be retained and may be reproduced and disclosed in full or in part.

RIGHTS

Users may request any information held on them at any time, and may request deletion or correction of data if incorrect. Questions should be directed to [insert email address].